Privacy policy

This policy covers two separate groups, because their situations are not the same:

• Customers — people who use nationalpublicrecords.us. You gave us your information directly.
• Search subjects — people who appear in search results. That information reaches us from third-party data suppliers, without any involvement from the person concerned.

If you are here because your own details appear in our results, the section on removal below is the one you want, and Remove my info is the form.

• Your email address, to create your account, send sign-in links, receipts and renewal notices.
• Your searches and reports — the names and states you searched, and the reports you unlocked. This is what your dashboard shows you, and what lets us answer a billing question about your allowance.
• A hashed form of your IP address, for rate limiting and abuse prevention. We do not store the address itself.

We never see or store your card details. Payment is handled entirely by our payment processor, who holds the card and returns only an identifier and the outcome.

We do not gather records ourselves. Records are licensed from commercial data aggregators, which in turn assemble them from public sources including court filings, county assessor and deed records, and public registries.

We do not verify what those sources contain. A record may be incomplete, out of date, or attached to a different person with a similar name.

Anyone may have their information removed from our search results at no cost. We never charge to remove a record, and we never charge to keep one suppressed. There is no upsell attached to this and there never will be.

A suppression applies to both preview searches and full reports, and it is enforced in the layer that talks to our data suppliers rather than in the interface — so it cannot be bypassed by any part of the site. Requests are processed within the window required by applicable law.

Removing your record here does not remove it from the original public source, or from other services that license the same data. We can only control our own results.

Request removal

• Preview searches are cached for 24 hours and then expire.
• Reports are retained for 90 days from the date you unlocked them, then the record contents are purged. The fact that a report was run stays on your account, because it is part of your billing history.
• Account and billing records are kept while your account exists and afterwards for as long as tax and accounting obligations require.
• Suppression records are kept permanently. They have to be — forgetting a removal request would let the record reappear the next time a supplier refreshes its data.

We do not sell customer data. We share only what is necessary with the service providers that run this business: our data suppliers (the name and state being searched), our payment processor, our email provider, and our hosting and database providers.

We may disclose information where required by law, or to establish or defend a legal claim.

You may request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Email support@nationalpublicrecords.us. Deleting your account does not remove records about you from search results — that is the removal request above, and it is a separate thing.

Depending on where you live you may have additional rights under laws such as the California Consumer Privacy Act. We honour those requests regardless of residency.

Traffic is encrypted in transit. Access to customer data is limited to what the service needs to operate. No system is perfectly secure, and we do not claim otherwise.

National Public Records is operated from Australia and uses service providers in Australia and the United States, so your information may be processed in either.

This service is not for anyone under 18 and we do not knowingly collect information from children.