Refund policy

Every search runs for real before you are asked for anything. The preview shows the actual number of records located for a person, by category, from a live search. It costs nothing and there is no card required.

This means you never pay to find out there was nothing to find. If a search returns no records, we say so and offer a broadened search rather than selling you an empty report.

Cancel from your dashboard at any time. Your access continues to the end of the period you have already paid for, and you are not charged again. We email you before every renewal.

You can cancel from your dashboard in two clicks. There is no retention flow, no phone call and no form.

A report is compiled and delivered the moment you unlock it, and the monthly allowance it uses is not restored. Subscription payments are for the period they cover and are not refunded on cancellation; you keep access for the rest of that period.

A report is compiled on demand from live data sources at the moment you unlock it. Once it is delivered it cannot be returned, in the same way a delivered digital file cannot be.

Your report allowance resets at the start of each billing period. Unused reports do not carry over.

The preview search is free and shows real record counts before you subscribe, so you never pay to find out there was nothing there. If a report fails to generate, it does not use one of your monthly reports.

If our data sources are unavailable and a report fails to compile, your monthly allowance is not touched. You can run it again when the service recovers.

A report that contains fewer records than you hoped is not a failed report. The preview told you what existed before you unlocked it, and thin results are a fact about the person, not a fault in the service.

If you have been charged twice for the same billing period, or charged after cancelling, email support@nationalpublicrecords.us with the date and amount. Genuine billing errors are corrected in full.

If something looks wrong, email us first. We answer within one business day and can usually resolve it faster than a bank can, including cancelling a subscription you no longer want.

Nothing in this policy limits any right you have that cannot lawfully be excluded.